Gbeje FAQ – All Your Questions Answered in One Place

Gbeje's policy is one account per person. That said, if multiple family members live at the same address, each person can register their own account using their own name, mobile number, and ID — this is perfectly allowed.

However Having more than one account is strictly prohibited. If someone attempts to open a second account using the same mobile number, NID, or payment method, gbeje will detect it and permanently close both accounts. Balances and bonuses on both accounts may be forfeited. In short — two different family members registering separately with their own details is fine, but one person cannot hold two accounts.

A successful deposit via bKash or Nagad on gbeje usually 1 to 5 minutes credited to your wallet. In most cases it appears instantly. During periods of high network traffic, it may take up to 15–20 minutes.

If your balance still hasn't updated after 20 minutes, try the following:

1. Retrieve the transaction reference number or screenshot from your bKash or Nagad app.
2. Gbeje's live chat or support@gbeje.best— share the reference number and the time of the transaction.
3. The support team typically verifies and credits your wallet within 30 minutes.

If a deposit fails (meaning nothing was deducted from bKash), the amount is usually returned to your mobile wallet within 24 hours. However, if the money was deducted but never credited to your gbeje wallet, take a screenshot and contact support as soon as possible.

Yes, gbeje has a referral program and it's straightforward to use. Once you're logged in, head to the "Referral" or "Invite a Friend" section to find your personal referral code or link.

Here's how the whole process works:

1. Share your referral link or code with a friend.
2. Your friend signs up on gbeje using that link and makes their first deposit of at least a set amount (typically ৳500 minimum).
3. Once the deposit is confirmed, the referral bonus is added to your wallet.
4. Your friend also receives a welcome bonus on their first deposit — a win for both of you.

The referral bonus amount and the maximum number of referrals may change over time — check gbeje's bonus page or live chat for the latest details. Using duplicate accounts to generate referrals will result in all referrals being cancelled.

No, they cannot. gbeje is strictly for users aged 18 and above. Anyone under 18 — including 16-year-olds — cannot open an account or place bets on gbeje. This is a legal requirement, not just a policy.

Gbeje verifies your date of birth during registration and may request a National ID or birth certificate at any time. If verification reveals the user is underage, the account is closed immediately — any deposited funds are refunded, but bonuses are forfeited.

If you discover a minor in your household using gbeje, please discourage them and if necessary, support@gbeje.best— contact us immediately. gbeje treats minor protection as its highest priority.

Gbeje uses bank-grade technology to protect your personal information and funds. The entire platform is 256-bit SSL encryption secure — this is the same technology used by major banks worldwide. That means no third party can read your data while it's being sent or received.

Passwords are never stored in plain text — they are hashed using the bcrypt algorithm, so nobody at gbeje, not even the team, can see your actual password. An anomalous login detection system runs around the clock: if a login attempt comes from an unfamiliar device or unusual location, you will receive an alert immediately.

To keep your account secure on your end: use a strong password, avoid logging in on public Wi-Fi, and never share your password with anyone — gbeje staff will never ask for it. For full details on our privacy practices, Privacy Policy View page.

On gbeje, entering the wrong password 5–7 times in a row will temporarily lock your account. This is a security measure designed to keep you protected.

Two ways to unlock your account:

1. Wait 30 minutes: A temporary lock usually lifts automatically after 30 minutes. After that, log in with the correct password.
2. Reset your password: Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password.

If you suspect any unauthorised activity — meaning you didn't enter the wrong password but your account is still locked — contact gbeje live chat or support@gbeje.best— contact support. The team will verify your account security and resolve the issue promptly.

As part of its responsible gaming commitment, gbeje offers several options for taking a break or closing your account.

For a short break (Cool-Off): Select a cooling-off period from the "Responsible Gaming" menu in your account settings — anywhere from 1 day to 90 days. During this time you will not be able to place bets or make deposits, but your account remains active and will reopen automatically once the period ends.

For an extended break (Self-Exclusion): Choose self-exclusion to close your account for 6 months, 1 year, or permanently. This can be done from your account settings or by requesting it via live chat. Once self-exclusion is active, any attempt to open a new account will be detected and blocked by gbeje.

To permanently delete your account: support@gbeje.best— email us or request it via live chat. Support will verify your identity, arrange the withdrawal of any remaining balance, and then permanently delete the account. For more details, Responsible Gaming View page.